Frequently Asked Questions
- How long will my order take to ship out?
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Orders will ship within 2 business days of your purchase unless you ordered a custom friendship bracelet bath bomb. In that case, we have to create both the bracelet and then create the bath bomb for the bracelet to go inside, so please allow for 4 business days for your order to ship.
- How long will my order take to arrive?
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We ship from Nashville, TN, and you will receive a shipping notification once your package is on the way. You can track your package and see an estimated timeline to wherever you are in the United States.
- How much is shipping?
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Shipping is free for purchases over $50, and for all other orders, it is based on location. You’ll see a rate that is intentionally affordable based on your distance from Nashville, TN.
- Where do you ship? Do you ship internationally?
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Currently we only ship to the United States. But we’re just getting started, so get on our email list to watch our expansion. Canada, you’re next!
- How do I view my previous and current orders?
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You’ll need to create an account. To do so, go to the account icon that looks like a little person, or you can also create a profile in the checkout process. From there, you can always login to see all this information!
- I can’t login/forgot my password!
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If you forgot your password, go to the account icon that looks like a little person, and you can recover it there. If you need anything further, email us at hello@mamenibeauty.com.
- What is your return / refund policy?
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Please contact us at hello@mamenibeauty.com if anything did not meet your expectations. We want you to be 100% satisfied, so if it's a refund or a new product you need, we'll make it right.
- I see you choose compostable clear bags for protecting your bath bombs and shower steamers. How do I compost them at home?
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Tis true, you can compost this packaging. Check out our supplier’s post to see how to build a successful composting environment.
- What about the packing peanuts, what are they made of? Are they environmentally friendly?
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While they function like typical packing peanuts, these packing peanuts decompose in water leaving no toxic waste. They are made from organic starch. Amazing huh?
- Are all of your ingredients organic?
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Where possible, we always choose organic. Click here to see all the ingredients we use and their benefits, and you’ll be delighted to see the the intentionality and thoughtfulness of our ingredients. Certain ingredients are inorganic, meaning they can’t be “organic”. Those ingredients that we use are Baking Soda, Epsom Salt, Mediterranean Sea Salt, and Kaolin Clay.
- I’ve never used a shower steamer, any tips?
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When you put one on the floor of your shower, water activates the shower steamer. If you submerge it, it will probably go too quickly. That said, the more water that contacts the steamer, the stronger the scent release and aromatherapy, so move it in and out of water contact until you get the strength of scent just right!
- Any tips with the Remedy bath bombs?
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The Remedy bath bombs are designed with ingredients to have excellent benefits. You’ll see different bombs with salts, jojoba oil, shea butter, aloe vera and more. The best tip is to make sure you agitate the tub until all the ingredients have integrated into the bath, and are no longer sitting on the surface of the water.
- I understand the Kaolin Clay provides the color. Could that stain my tub?
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No, it cannot! Kaolin Clay is straight from Mother Earth, and the colors are naturally occurring. We intentionally do not use Red Dye 40 or other potentially harmful color additives. That said, it’s possible that the clay could leave a little color residue around the rim after you bathe, and all you need to do is wipe it off with a wet paper towel or the like.